We hope this information is helpful and that it acts as a reminder that when you book with Travel Department, we will look after you every step of the way as your safety is paramount. Please do bear with us on response times as majority of the team is still working remotely.
Frequently Asked Questions
What happens if my holiday is cancelled?
If your tour needs to be cancelled for any reason a member of our team will be in touch with you. We will do our best to contact you as soon as we can after the tour is cancelled. If your tour is booked for later in the year, we expect that it will go ahead as planned.
Here are some useful links to keep you updated:
Foreign, Commonwealth and Development Office: www.gov.uk/travel-abroad
Should I call/email Travel Department about my holiday?
If you have any questions regarding your holiday booking please do feel free to contact us. However, you can rest assured that if your booking has been affected in any way, we will contact you.
Should I pay my balance?
Your balance is usually due 10 weeks prior to the departure date of your tour but this may vary as travel restrictions unfold. If you have concerns about paying the balance, please contact a member of our team. If you do not pay your balance and do not contact us but subsequently wish to transfer or cancel, our standard cancellation charges will apply. Please refer to our terms and conditions.
How do I know if my holiday is going ahead?
If your holiday is impacted in any way, we will contact you to discuss your options. We will do that as soon as possible before your holiday is due to depart, bearing in mind that we are sometimes given very late notice ourselves of changes to restrictions. We apologise in advance for any inconvenience caused. We hope this information is helpful and that it acts as a reminder that when you book with Travel Department, we will look after you every step of the way as your safety is paramount. Please do bear with us on response times as majority of the team is still working remotely.