If you have any questions about any of our tours or need help with your booking or holiday, please contact us and we will be happy to help. We have a team of dedicated travel advisors that can assist with any query you may have. If you have already booked a holiday and want to pay or give us passport details, you can do this on the Manage My Booking part of the site – please have your booking reference to hand.
Travel Department HQ
Harmony Court, Harmony Row, Dublin, D02 VY52,
UK Postal Address
78 York Street, London, W1H 1DP, England
Opening Hours via phone
- Monday 09.00 - 18:00
- Tuesday 09.00 - 18:00
- Wednesday 09.00 - 18:00
- Thursday 09.00 - 18:00
- Friday 09.00 - 18:00
- Saturday 09.00 - 18:00
- Sunday 11.00 - 18:00
Please email [email protected] or complete the contact us form below.
Do you have a question about a booking?
How can I pay for my holiday?
Deposits and balance payments can be made by debit or credit card, postal order, bank draft or bank transfer. Please check our bank details on our Travel Essentials page for the relevant information. American Express can be used on bookings paid in sterling only. Cheque payment can be accepted provided you allow sufficient time for balance to clear prior to your balance due date. You can also pay on-line in the Manage My Booking link.
What is the deposit and when is full payment due?
Deposit is required on booking and is dependent on your holiday type and starts at €100pp for city breaks. Full payment is due 10 weeks before departure hence if you book less than 10 weeks from departure full payment will be due when you book.
Does my flight booking include a luggage allowance?
One small item of hand luggage (handbag/laptop case) is included on all flights. There is a charge for checked in luggage on European holidays, unless otherwise stated. All long-haul holidays include checked in luggage in the price published. Find out more about our up to date baggage information.
When will I receive my tickets/documents?
Travel documents (tickets and Itinerary) will be emailed to you approximately 10 days prior to your departure.
Do I need to provide my passport details?
Upon booking, Travel Department require your full name as it appears on your passport, along with your passport details including number and expiry date as well as date of birth. This information will be treated as confidential and will be only provided to airlines, hotels and cruise operators that require them.