Frequently Asked Questions

We have collated some of our most Frequently Asked Questions, to help give information about Travel Department, our services and our guided tours. 

Flight Information

Does my flight booking include a luggage allowance?

Can I check in for my flight online?

What time should I check in for my flight?

Can I upgrade my Flight?

Modify/Cancel Holiday

What happens if I cancel my holiday?

Can I amend my booking after it has been confirmed?

Booking My Holiday

How do I book?

How much is my deposit for my holiday?

How can I pay for my holiday?

What is included in my holiday?

What is a single supplement?

Travel Documents & Insurance

When will I receive my tickets/documents?

Do I need travel insurance?

Do I need to provide my passport details?

Do I require a visa to travel to my chosen destination?

Where can I find my booking conditions?

Holiday Accessibility

I have reduced mobility; can I still travel?

General Travel Questions

What is the activity level for my holiday?

Is Travel Department fully licenced and bonded?

Do I need foreign currency and where can I get it?

Will there be a guide to meet us when we arrive at our destination?

What will happen in the case of civil unrest, natural disasters and airline strikes?


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  • AITO
  • ATOL
  • Trustpilot
  • Silver Travel Award
  • British Travel Awards Nominee
  • British Travel Awards Winner